IT Managed Services & Support 2018-07-06T15:08:53+00:00

IT Managed Services
We provide market leading IT Managed Service solutions that fit flexibly around your business’s exacting needs.

E2E Technologies offer our clients an innovative range of cost-effective business solutions through our extensive insight into IT Support and wealth of Consultancy experience.

We understand the requirements of every business are different, which is why we tailor our solutions to suit you. We’ll fully manage your users, infrastructure and applications to completely meet your business needs through our extensive insight into IT Support and consultancy services.

Telephone Support

Remote Support

24/7 Monitoring

Onsite Support

Fully Managed Help Desk

Our Fully Managed Help Desk is the centre of our IT Managed Service provision, providing global 24/7/365 monitoring. With user experience at its core, the Help Desk features an industry leading average response time and offers multiple support methods; telephone, remote and onsite.

Whilst our Managed Help Desk is operated by seasoned experts who can quickly resolve technical issues, they also care about your business and your users. Their priority is to understand your users’ activities from both a technical and operational perspective, so they can become a natural extension of your business. They deliver users a tailored and personalised service, creating familiarity, mutual trust and co-operation.

Fully Managed Help Desk
Infrastructure Management

Infrastructure outages, or even service degradation, can bring your business to a stop. Our infrastructure management ensures your systems and applications, whether on-premise, hosted or cloud-based, are configured for the best possible performance. Our team work to monitor your infrastructure’s availability, capacity and performance. If an issue is detected we respond immediately to prevent or minimize downtime.

Configuration, administration and optimisation of your infrastructure; and adapting it as requirements change, undertaking frequent system administrator tasks, and continually assessing systems and applications to make certain they are providing optimal performance and usability.

Monitoring

Monitoring your users, infrastructure, and applications enables us to prevent issues before they can interrupt your business.

Keeping a comprehensive eye on the availability, performance and health of your systems and applications. When issues occur, we identify and address them rapidly. Reports are generated monthly and analysed by our team to ensure developing trends are captured.

We reduce network outages and improve performance with advanced network monitoring software., whilst performing security assessments efficiently across all your systems, allowing us to take actionable steps to secure your network.

Monitoring
Asset Management

If you don’t know what you own, then you can’t manage it. We work with you to help regain control of your IT assets.

We can help optimise existing “stock” of assets efficiently. Reducing the requests for hardware, preventing purchasing when there is already repurposed hardware available, new starter/leaver process efficiency and over buying of software licenses due to unknown stock levels.

We can catalogue and document your IT assets through our tailored Asset Management software. Our team will manage the flow of your IT assets whilst supporting the process of people joining or leaving your business.

3rd Party Management

We can free you of responsibility for management of resources and suppliers, providing you with improved efficiency, practical management information and single contact accountability.

Managing multiple supplier relationships across your IT landscape can be a drain on resource in addition to requiring substantial technical expertise. Our 3rd Party Management consolidates your responsibility down to maintaining a single relationship.

We have significant experience working in environments where multiple suppliers provide IT services to a single business. We ensure all suppliers work together seamlessly to deliver services, affording you the time to focus on the needs of your business.

3rd Party Management
Procurement

Avoid costly mistakes by using experts who have the inside track to help you select the right tools or to help your teams to optimise a software vendor renewal.

We can assist with the pressure on procurement teams to strike a balance between securing equipment at the best possible price while ensuring that their investments meet the demands of innovative technology developments.

By using benchmarking tools that automatically compare against supply chain data, our team can establish strategic buying times and what margin suppliers are proposing. This means knowledge to negotiate better deals with suppliers and more informed purchasing on your behalf.

Fixed Price & Cost Effective

We offer fixed price annual contracts to ensure transparency to our customers. The cost is relevant to the solution you require, we pride ourselves on offering affordable, quality IT Support solutions for every business.

We have the flexibility to arrange a suitable tailor-made contract depending on the level of cover you require.

All of our support contracts come with service level agreements that give you, the customer, peace of mind that we will attend to your problems within market leading response times.

We offer varying IT Managed Services contracts including, Bronze, Silver, Gold and our bespoke Platinum contracts.

Fixed Price & Cost Effective

Get In Touch

Ask us a question about Fully Managed IT and the support we can offer your business, or send us your requirements to find out more.

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